Summary
Date Posted: Tuesday, November 30, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Reporting Line: Chief Operations Officer
Travel Up To: 20% Mainly Within Nairobi
Workplace: Westands and Village Market

Ando foods is a multi-cultural, great tasting, ‘made for delivery’ food experience. Our mission is to create great tasting food made for delivery. If it doesn’t travel well, it will not go on our menus.…
We endure by reinventing ourselves, striving to satisfy and delighting in our customers, while remaining true to our mission and values.
Our company is searching for a motivated and experienced Guest Relations Manager to lead our Guest Relations Department. Your goal will be to provide outstanding guest relations/ customer service to our clients by developing effective guest relations procedures, implementing customer loyalty programs, and setting customer satisfaction goals.
To qualify for the role, the ideal candidate will have proven experience working in a guest relations/customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal.

Responsibilities:
• Supervise day-to-day operations in the Guest Relations department.
• Respond to customer issues in a timely manner.
• Create effective Guest relations procedures, policies, and standards and train the team
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Maintain accurate records and document all Guest Relation activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.
• Hire and train new Guest relations
• Manage the approved budget of the Guest Relations department.
• Stay informed on the latest industry techniques and methods.
• Lead or supervise a team of Guest Relations staff
• Learn about your organization’s products or services and keep up to date with changes
• Keep ahead of developments in guest relations reading relevant journals, going to meetings and attending courses

Requirements:
• Bachelor’s degree in business administration or relevant field.
• A minimum of 5-7 years of proven experience in a customer service /guest relations position.
• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
This is a full-time, salaried. Compensation will be based on qualifications and experience and will include a comprehensive benefits package.
To apply, please submit a cover letter with your resume to hr@andofoods.co by 5th December 2021.

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