Summary
Date Posted: Friday, October 01, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
JOB ID 59828
We are the world's leading chemical company because we offer intelligent solutions for our customers and for a sustainable future. We link and develop people with diverse talents all over the world. For you, this means a variety of ways to advance. Not only your performance, but also your personality matter to us. At BASF, careers develop from opportunities. BASF’s regional division EMEA Europe, Middle East, Emerging Europe and Africa. BASF operates in more than 50 countries in the region. For BASF the EMEA region is our most important market.

What you can expect
The successful incumbent will be responsible for the contribution for the achievement of Business Unit sales targets by taking ownership and responsibility for the full customer order management process. Duties will include the following:
• Enter orders in SAP, follow up on deliveries and invoice delivery to the customer
• Handle enquiries, compilation of pro-forma invoices, check product availability- with correct specifications, keeping the customers updated regularly and timely by interfacing with the Production and Sales team
• Place Purchase Orders to various global sources and make sure goods are delivered with right documentation and country requirements
• Liaise with suppliers and colleagues with requirement changes to destination Countries and make sure these are adhered to
• Process export documents and facilitate trade within the East Africa region
• Coordinate customer enquiries directing these to the appropriate department and / or responsible person and ensure feedback is given to customer within required or agreed timeframe
• Contribute to resolving account related queries in alignment and conjunction with the sales team and regional Credit Management team
• Process and record customer complaints, product returns and process applicable credit notes through the NCM or other applicable system
• Create and ensure all required master data, e.g., customer master data is updated and maintained per Business Unit processes
• Handle all customer sample requests, from receipt to delivery within the agreed timeframes
• Support to EB sales team with handling defined customer requests, e.g., stock availability, pro-forma invoices, data sheets, and Material Safety Data Sheets
• Maintain an up-to-date document filing system, and archive documents in SAP for traceability

What we expect
• At least +-1 year work experience in Customer service, Sales or Logistics
• SAP experience (preferable)
• Microsoft Office computer skills
• Fluent English (written and oral)

We offer
Responsibility from day one in a challenging work environment and on-the-job training as part of a committed team. Competitive compensation including attractive benefits as well as excellent career opportunities in an international company.
Closing date for applications: 14 October 2021

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

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Job application procedure
Interested and qualified? Use the link below to apply
https://basf.jobs/orange_SA/job/Nairobi-Graduate-Trainee-Order-to-Cash-110/720943301/?feedId=111101

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