Summary
Date Posted: Thursday, September 29, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
• The General manager is responsible for all aspects of operations at the hotel, which includes day-to-day staff management and guest management. They should be an ambassador for the brand and the hotel and provide leadership and strategic planning to all departments. Ultimately responsible for managing the hotel and overall hotel targets to deliver an excellent guest experience, while meeting and exceeding agreed performance targets.

Responsibilities:
• Hiring and training of all staff.
• Coming up with a competitive rate card for the hotel.
• Provision of full support at the equipping stage and procuring all the general suppliers and service providers.
• Development and implementation of standard operating procedures for the hotel and its facilities.
• Ensure compliance with all legal and statutory regulations and requirements i.e. ensuring that all permits and licences are available an up to date, statutory payments are done in a timely manner.
• Engaging various property-booking agents and getting the Property listed on various booking platforms.
• Oversee the entire operation functions of the hotel.
• Ensure full compliance to operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotel.
• Deliver hotel budget goals and set other short- and long-term strategic goals for the property.
• Developing improvement actions, and carry out costs savings.
• Ensure that monthly financial outlooks and Management Reports for Rooms, Food & Beverage, Admin & General, are on target and accurate.
• Maximizing room yield and hotel revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the shareholders and stakeholders.
• Draw up plans and budget (revenues, costs, etc.) for the shareholders and stakeholders.
• Overseeing all the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment and services.
• Act as a final decision maker in hiring a key staff member.
• Coordination with HOD's for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Manage and develop the Hotel Executive team to ensure career progression and development.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
• Human resource management, which will involve the supervision and review of all professional and support staff.
• Maintaining an up to date profile of the Property on various listing and booking websites and ensuring that the information provided on the Property’s website and other marketing material is accurate and up to date.
• Managing and promoting sales through advertising, implementation of well laid out brand awareness programs and maintenance of relationships with key clients and managing all guests’ bookings received from various channels.

Requirements:
• Must have 5+ years of strong operational and hotel management experience
• Prior experience as a General Manager of a Hotel or Assistant General Manager is an added advantage
• Bachelor’s Degree in Hospitality or a related field is an added advantage, however field experience is key
• Must demonstrate skills in budgeting and resource management, and strategic planning
• Should have knowledge of legal and regulatory issues governing the hospitality sector
• Should demonstrate experience in financial planning and analysis
• Should be flexible and able to multi-task; can work within a multi-cultural, fast-moving environment, while demonstrating resourcefulness in setting priorities and guiding investment in people and systems
• Should demonstrate ability to cultivate and manage productive relationships with clients, team members, public officials, other staff, and the community
• Demonstrate ability to express ideas clearly, verbally and in writing;
• Strong computer skills, including high level of proficiency in MS Excel, PowerPoint, and Word
• Ability to work independently, problem solve, and be persistent;
• Creativity, entrepreneurial, and a self-driven attitude towards work
• Personal qualities of honesty, integrity, credibility, and commitment to the mission of the hotel
• Strong problem-solving skills, with a bias to a sense of urgency

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
• Interested and qualified? Click here to apply

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