General Enquiries Agents Job at Solar Panda - Career Opportunity in Kenya
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1247 Days Ago
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Vacancy title:
General Enquiries Agents

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Management ]

Jobs at:

Solar Panda

Deadline of this Job:
21 June 2021  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Monday, June 07, 2021 , Base Salary: Not Disclosed


JOB DETAILS:
Job title: General Enquiries Agents
Job Type Full Time
Qualification BA/BSc/HND
Experience
Location Nairobi
Job Field Administration / Secretarial
We are looking for people to help us on this journey. If our values resonate with you, if you are a highly motivated individual, we would like to hear from you. Let’s find out if there’s a fit for your skills and experience at Solar Panda!

General Enquiries Agents Responsibilities
• Answering and responding to inbound customer calls
• Responding to customer emails and live chat inquiries
• Resolve customer complaints and issues
• Sell and promote products/services while on call
• Escalate issues to supervisors and managers
• Leverage the internal knowledgebase to quickly answer inquiries
• Knowledge of IVR and call routing systems
• Understanding of basic live chat and service technology for fielding customer requests
• Experience in a high call volume environment
General Enquiries Agents Qualifications
• High school diploma or equivalent
• 1-3 years of experience in a call/contact center environment
• Knowledge of customer service best practices
• Skilled in documentation and note-taking during calls
• Excellent data entry skills
• Empathetic and personable call demeanor
• Excellent writing skills

Work Hours: 8


Experience in Months: 12

Level of Education:
Bachelor Degree

 

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Job Info
Job Category: Administrative jobs in Kenya
Job Type: Full-time
Deadline of this Job: 21 June 2021
Duty Station: Nairobi
Posted: 07-06-2021
No of Jobs: 1
Start Publishing: 07-06-2021
Stop Publishing (Put date of 2030): 07-06-2065
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