Summary
Date Posted: Monday, June 07, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Job title: General Enquiries Agents
Job Type Full Time
Qualification BA/BSc/HND
Experience
Location Nairobi
Job Field Administration / Secretarial
We are looking for people to help us on this journey. If our values resonate with you, if you are a highly motivated individual, we would like to hear from you. Let’s find out if there’s a fit for your skills and experience at Solar Panda!

General Enquiries Agents Responsibilities
• Answering and responding to inbound customer calls
• Responding to customer emails and live chat inquiries
• Resolve customer complaints and issues
• Sell and promote products/services while on call
• Escalate issues to supervisors and managers
• Leverage the internal knowledgebase to quickly answer inquiries
• Knowledge of IVR and call routing systems
• Understanding of basic live chat and service technology for fielding customer requests
• Experience in a high call volume environment
General Enquiries Agents Qualifications
• High school diploma or equivalent
• 1-3 years of experience in a call/contact center environment
• Knowledge of customer service best practices
• Skilled in documentation and note-taking during calls
• Excellent data entry skills
• Empathetic and personable call demeanor
• Excellent writing skills

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

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