Summary
Date Posted: Tuesday, April 05, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Mission of the Position
The Front Office Administrator is in charge of diversified secretarial activities supportive of departments like reception, communication and administrative support. He/she performs full clerical, administrative, and general office duties of responsible with frequent access to highly confidential information and files.

Key Result Performance Areas And Responsibilities
• Comply with the policies and procedures in the maintenance of the reception.
• Provide first point of contact for all enquiries.
• Receive and direct all incoming calls and messages
• Manage and responsible for dispatching all incoming and outgoing mails
• Make outgoing telephone calls as booked by staff/ customers
• Monitor monthly telephone bills and ensure these are forwarded to accounts for payment on time.
• Make meetings and travel arrangements
• Ensure reception area is tidy at all times including the reception notice board.
• Receive and direct visitors to respective offices.
• Handle typing and data entry as required.
• Arrange booking for air ticket and accommodation for guests
• Assist in putting the system purchase requisitions and payment requests
• Prepare and develop status reports as required by management
• Provide administrative and logistical support in organizing workshops /trainings/ seminars
• Perform other related tasks as required by the supervisor.

Must Criteria
• Bachelor degree in Communication, Secretarial, Administration or related field
• 2 years related experience in similar job,
• Experience in hospitality industry
• Excellent customer service, communication and interpersonal skills
• Excellent command of written and spoken English. French is a plus.
• Professional Digital Skills on Microsoft tools (Word, Excel, Outlook).

Competencies - Knowledge, Skills, Abilities
• Strong administrative skills
• Excellent communication skills
• Proficient in computer skills
• Communicates clearly and effectively
• High degree of confidentiality
• Team player with good interpersonal skills, particularly working with a team of diverse backgrounds

Main Clients
• Guests from SOS Eastern and Southern Africa region and SOS Children's Village Federation.
• Programme participants from SOS Children's Villages International Federation.
• External Guests/clients.
• External Suppliers
• Staff at resources center
• Operations Manager
• Head of Karen Resources Centre.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
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