Summary
Date Posted: Friday, November 11, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
As Front Office Agent, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Key Responsibilities of the Front Office Agent:
• Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Builds and maintains effective working relationships with all key stakeholders
• Takes ownership to deliver an effective planned guest engagement programme
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements of the Front Office Agent:
• Experience in front office
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions with proven problem-solving capabilities offering support where required
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experience of working with IT systems on various platforms
• Strong communication skills


Work Hours: 8

Experience in Months: 48

Level of Education: Bachelor Degree

Job application procedure

Interested and qualified? Go to Radisson Hotel Group on harri.com to apply

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