Summary
Date Posted: Thursday, February 23, 2023 , Base Salary: Not Disclosed

JOB DETAILS:

PRINCIPAL DUTIES & RESPONSIBILITIES
• Greeting guests on arrival to the hotel and making them instantly feel at ease
• Processing check-ins and explaining key facilities within the hotel
• Taking bookings by phone, email or walk ins and recording all details in our online system
• Providing advice and information about local attractions, restaurants and transport options
• Creating final bills at check-out and processing payments
• Helping guests with special requests, for example wake-up services and taxi bookings
• Taking messages and passing them on to guests promptly
• Dealing with guest complaints or issues in a timely and professional manner
• Liaising with housekeeping staff to ensure rooms are available for check-in

REQUIREMENTS:
• Diploma / Degree or equivalent
• Guest/customer relations experience, preferably in a hospitality environment
• Strong working knowledge of relevant computer software including MS Office and booking and payment systems
• Numeracy skills and Administrative skills
• Professional appearance and attitude
• Effective verbal and written communication skills
• Ability to handle stress and stay calm under pressure
• Flexible regarding work schedules
• Ability to respond appropriately to diverse to diverse customers and guests (foreign languages added advantages)


Job Experience: No Requirements

Work Hours: 8

Level of Education: Postgraduate Degree

Job application procedure

If you are interested e-mail your resume to hr.tropical@sandies-resorts.com  Cc: rmkenya@diamonds-resorts.com 



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