Summary
Date Posted: Monday, January 24, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
About the job:
We are a leading Country Club in Kenya seeking to fill the position of Front Desk Agent.

Duties and Responsibilities:
Guest/Member Relations:
• Receiving and handling reservations inquiries made online, by emails or telephone in a timely manner and as per the set standards.
• Completing guest pre-arrival, arrival, and departure procedures as per the set standards ensuring that guest folios are accurate before they check out.
• Verifying guests' payment methods during check-in ensuring that all guest charges are fully settled upon check out.
• Organizing airport pick up and drop offs or any transport services requests for the guests.
• Assist guests and members with required information.
• Keeping abreast of attractions and current promotions and Club events to provide information to the guests upon request.
Administration Functions:
• Assist in keeping the reception area clean and tidy, always.
• Facilitate members and corporate facility show round if need be.
• In a timely manner, update the Finance Department with payment details that may require back-office recording.

Academic qualifications and experience:
• Diploma in Front Office operations
• Certification in Customer Service
• Proficiency in use of Computers
• Well versed and experienced in (Fidelio OPERA Reservation System (ORS) or Jonas software) and front office operations
• 2-3 years of guest service experience in a reputable hotel/residence.

Personal attributes:
• Excellent communication skills both written and spoken.
• Good interpersonal skills.
• Good organizational skills and keen to details.
• Public relations and problem-solving skills.
• Mature and confident.
• A great sense of urgency in execution of tasks.

Work Hours: 8

Experience in Months: 24

Level of Education: Associate Degree

Job application procedure
Interested and qualified applicants should send their updated CVs and application letters to recruitment@karen.or.ke by 5:00 pm on 7th February 2022 with the email subject - Front Desk Agent.

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