Duties and Responsibilities;

• Ability to understands and can respond to agents / social media tasks.
• Proficiency in compiling power point presentations.
• Main line of work: visit agents to make presentations of the company products.
• Zoom presentations for our properties and companies.
• Assist in compiling offers for all our properties and to drive sales.
• Prospect, attract and contact potential clients using various ways.
• Follow up calls and emails existing and potential clients.
• Create amazing programmes, itineraries and schedules to present to clients.
• Maintaining client and supplier relations; and ensure all payments are made in good time and in advance.
• Translate itineraries to clients for various destination of interest.
• Channel management for E- commerce platforms and bookings.
• Handling travel enquires on call, emails, social media etc.
• Ability to organize travel end to end.
• Ability to prepare competitive quotations, proposals, required travel documentations in the prescribed formats with conditions clearly defined.
• Updating clients on any changes, e.g. flight delays, restrictions etc.
• Maintaining vouchers, client records and accounts and determining profit and loss.
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
• Handle unforeseen problems and complaining’s for clients.
• You may be required to accompany the travel groups if need be.
• Any other duties assigned.

Minimum Requirements and Qualifications

• Bachelor’s degree in Sales & Marketing or any other related field.
• Must possess good product knowledge.
• Able to handle e-mail inquiries efficiently.
• Conversant and must have working knowledge with relevant systems and soft wares.
• A minimum of 5 years’ experience of being a Sales and Marketing Representative in tourism sector.
• Must possess good / excellent product knowledge & be able to put together. itineraries / special offers to be advertised & communicated on.
• Experience in E-Commerce.

Competencies and Skills required:

• Excellent communication skills verbally & in writing.
• Sales driven – Sales ability potential.
• Ability to handle high volume enquiries.
• Good level of understanding of touristic geographical locations.
• Confidently selling products/packages within multiple regions within the country.
• Very good product knowledge and basic logistical understanding.
• Strong Interpersonal and Presentation skills.
• Reporting, Planning, and Organization skills
• High Integrity skills.
• Self- driven and presentable.
• Computer Proficiency and Excel skills.
• Excellent Customer Service skills.
• Persistent and Dependable.
• Creative, Charismatic, Knowledgeable with the latest sales and marketing techniques.
• Positive, Diplomatic team player with the ability to handle pressure.
• Attention to detail.

Duties and Responsibilities

• Dealing and handling all enquiries related to our properties and travel enquires via telephone, the internet, and e-mail.
• Responding to e-mail inquiries promptly and efficiently by checking availability of products/packages with suppliers, holding reservations, and then responding promptly, within 12 hours, to the client with various options.
• Sending out contract rates / resident rates
• Assisting in compiling special offers for the residents and non-resident markets
• Assisting and advising customers who may be choosing from a variety of travel options.
• Responding to any queries / compliments / complaints of guests and answering any questions customers might have about the reservation process.
• Following up with clients on completion of their trip for feedback on the experience.
• Working with IT & design on special offers
• Providing ideas / content for the property websites to IT
• Marketing our properties through phone / direct and in person meetings
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Visiting Agents and holding presentations for the properties as / when proficient and if requested-to.
• Invoicing all bookings/processing payments and sending confirmation details to customers.
• Making booking confirmations & issuing vouchers
• Working with any reservations / booking system if needed
• Up-dating on-line or other availability charts
• Reading / understanding / issuing net and rack rates to agents
• Booking reservations for the client for air, travel, hotel, safari tours and car rentals, and following up with the client when necessary to secure the reservation.
• Matching the correct product/package with the client.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Sorting out any issues that may arise with bookings or reservations.
• Any other duties assigned.

Minimum Requirements and Qualifications

• Bachelors/Diploma in Tours Management/Diploma in Travel & Tourism Management.
• Conversant and must have working knowledge with Tour Plan, Res Request, Granit E and Wetu, systems.
• A minimum of 5 years’ experience of being a Reservations Consultant.
• Must possess good / excellent product knowledge & be able to put together. itineraries / special offers to be advertised & communicated on.

Competencies and Skills required:

• Sales driven – Sales ability potential
• Ability to handle high volume enquiries
• Good level of understanding of touristic geographical locations.
• Confidently selling products/packages within multiple regions within the country
• Very good product knowledge and basic logistical understanding
• Strong Interpersonal, Communication and Presentation skills.
• Reporting, Planning, and Organization skills
• High Integrity skills
• Computer Proficiency and Excel skills
• Excellent Customer Service skills
• Persistent and Dependable
• Creative, Charismatic, and Knowledgeable with the latest sales and marketing techniques.
• Positive, Diplomatic team player with the ability to handle pressure
• Attention to detail.