Summary
Date Posted: Monday, September 12, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
• Ensure accurate processing of all fraud-raised issues and proper documentation of all fraud leads. In a timely manner to meet SLA.

Key Job Functions
• Respond to all fraud inquiries and leads provided within stipulated timelines
• Monitor and Man, the fraud escalation queue on Freshdesk to ensure SLA adherence
• Conduct due diligence, process all fraud tickets from Freshdesk with complete accuracy
• Document and track all fraud tickets on fraud SharePoint list correct data and maintain a high standard of data quality, controls, and comprehensiveness regarding all recorded data
• Conduct recorded investigations over the phone by interrogating suspects and the claimant to determine the legitimacy of the fraud allegations
• Send daily reports on daily ticket resolution and audit
• KYC audits for all escalated customers on the M-KOPA sales app Onfido

EXPERIENCE/ SKILLS & COMPETENCIES
• Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE).
• Knowledgeable in identifying indicators of fraud through data mining and analytical exercises.
• Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders
• A positive, learning-oriented attitude and capacity for self-empowerment
• Two years’ work experience in a professional role
• Proficiency in Excel, PowerPoint, Word, and understanding of statistics and quantitative methods

Work Hours: 8

Experience in Months: 24

Level of Education: Professional Certificate

Job application procedure
• Interested and qualified? Click here to apply

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