Summary
Date Posted: Tuesday, May 17, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose Statement
The purpose of this role is fraud risk management through continuous prevention and detection plan. Conduct fraud risk assessments, process reviews and transactions exception alerts/reports review, analysis to proactively identify and mitigate fraud risks and creating awareness on fraud trends across the business.

Key Accountabilities (Duties and Responsibilities)
Output Financial (10%)
• Effective utilization of fraud detection system, tools and reports to prevent, detect and manage fraud losses by participating in ongoing training to develop and maintain knowledge, skills and capacity.
• Monitor systems activities to generate daily, weekly and/or monthly reports identifying trends and or potential fraud activities.
• Ensure management is appropriately informed of all fraud related activities and any significant concerns and provide appropriate mitigation plans.
• Ensure BAU Operational cost containment
Internal Business processes 55%)
• Carry out daily review of bank systems logs (e.g T24, Netguardian, BI, SIEM systems among others) aimed at detecting fraud indicators and appraising head of unit with findings
• Carry out fraud root cause reviews and follow up on gaps closure and enhancement of internal controls, policies and internal procedures
• 100% daily review of exception reports with a view to identify suspect activity/transactions and submission of summary risk finding reports.
• Business sensitization on fraud risk management at least 80% of Target Business Functions and support SID Group fraud management programs
• Targeted review on high risk portfolios with a view of identifying any likely fraud control deficiencies for enhancement
• Pro-actively scrutinize identified system transactions for likely fraud indicators and/ or pointers to computer-based frauds.
• Proactive Analysis of fraud trends review and circulation to management on monthly basis.
• Intelligence gathering on frauds and provision of monthly updates.
• Thoroughness in carrying out tasks and clarity on root causes and recommendations on closure of risk findings
• Daily escalations of exceptions and preparation of monthly, quarterly, semi -annual & annual key trends reports for management actions and update of the FRM MI trackers with no overdue
• Contributing to creation of fraud rules by providing analytical data to support decisions
Service Management 25%
• Resolve customer issues within the scope of existing service level agreements
• Contact customers and other banks to verify transactions and resolve fraud related account issues, if fraud confirmed escalate to relevant unit for action.
• SLA adherence, responsiveness on issues resolution with minimal customer complaints
• Track unresolved items to provide a record of activities and support identification of fraud trends or persistent issues
• Attend to scheduled engagement meeting with the business
• Recommend changes to the fraud prevention and detection while minimizing negative customer impact
• Actively participate in team meetings for improvements to antifraud operations
• Provide support to the operational and business units on fraud related matters
• Conduct fraud controls implementation of new business processes and solutions
• Attend Kenya Bankers Association Forums and build network with law enforcement, Telecoms and other banks
Learning and Growth 10%
• Undertake research on fraud patterns by tracking confirmed fraudulent transactions to develop rules to prevent and detect fraud
• Undertake other responsibilities as may be assigned by management from time to time.
• Coordinate training to develop and maintain knowledge, skills and capability.
• Foster Team spirit and positive work environment

Ideal Job Specifications
Academic
Undergraduate degree – minimum 2nd class honours upper division added advantage for a person with the following disciplines: Finance/Accounting, Economics, Actuarial Science, Criminal Justice or computer science /information technology.
Professional
• Proficiency in information technology is a must
• Professional qualifications in Fraud Risk Management, Systems Audit, Data Analytics will be an added advantage
• Appropriate training in the assigned information systems accompanying operating systems and environmental systems such as firewalls
• A creative approach to solving problems, attention to details, well organized and exhibit methodical approach to work
• Excellent communication (oral/wring) and presentation skills
• Ability to work under pressure, remain objective and ability to meet deadlines
• Knowledgeable in identifying indicators of fraud through data mining and analysis exercises

Desired Work Experience
• Minimum 3 years of analytics experience in financial industry, teller duties, funds transfer including system interrogative functions, information security controls, electronic payments or risk operations.
• Knowledge of the banking core system applications
• Lead ad hoc project work to implement new systems, work processes, technologies and drive adoption of new initiatives.
• Carry out reviews as may be assigned and submit a report within SLA and follow up on issues closure.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
Use the link below to apply.
https://ke.ncbagroup.com/jobs/fraud-analyst/

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