Vacancy title:
Field Collections Agents

Jobs at:
4G Capital

Deadline of this Job:
Open Until Filled

Duty Station:
Nairobi, Kenya

JOB DETAILS:

Responsibilities

• Ensure all work queues are acted upon.
  
• Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears
  
• Ensure allocated accounts are monitored on a daily basis and appropriate actions taken to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.
  
• Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with 4G policies.
  
• Achieve the monthly collection targets.
  
• Identify and escalate deceased or disabled customers to collections management for review or collection termination.
  
• Perform field visits and submit reports/action plans to recover debt.
  
• Work closely with the units on their bad debt portfolio
  

Other duties include:

• Conduct field visit assessment before visiting the market areas.
  
• Manage relationships with local authorities and Security Officers
  
• Plan and organize field collection drives across all branches.
  
• Flag BFCs to be forwarded to the EDC for action
  

Requirements

• 2 years’ work experience in debt collection
  
• Experience in a microfinance, bank or any financial institution
  
• A good level of general education- Diploma or degree
  
• Computer literacy
  
• Education background in sales/Marketing
  

Key Competencies
Customer Handling

• Sales and Business Development
  
• Enforcement of contract and repayment obligations
  Administrative Support
  
• General support to all tasks
  

Communications

• Small Branch Operations
  
• Information Collection
  

Personal Attributes

• Integrity and ability to work in consumer finance
  
• High Motivation
  
• Self starter-functional problem solver
  
• Process discipline- Ability to follow SOPs

Job application procedure
If you are interested and meet the above requirements and competencies, kindly send your cv and cover letter detailing your suitability for the position applied for to careers@4g-capital.com .
*Highlight the position title on the subject line of your email.