Summary
Date Posted: Friday, October 01, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
To open new accounts and correspondingly increase low cost stable funds for the Bank. Reactivate dormant accounts, drive e-channels and provide excellent service support for the relationship management of Retail Banking Division by ensuring that all customer enquiries, complaints and requests etc are resolved promptly.

Responsibilities
• Identify and understand the need of the customer and ensure profile falls within focus segment.
• Sell the Banks Products proactively to existing/new/prospective customers.
• Obtain relevant documents on all accounts opened.
• Ensure accuracy of all bank forms and documents executed by the customer.
• Ensure timely submission of all forms and documents to relevant internal unit for processing.
• Ensure timely processing of all initiated customer transactions, with specific emphasis on account opening, cheque book issuance and debit card request.
• Visit and or call customers regularly with a view to establish good relationship.
• Review customer position daily and note inflows and unusual outflows for follow up with the concerned customer.
• Monitor maturing fixed deposits and investments and communicate customers at least a week before maturity with a view to securing their approval to roll over the deposits.
• Ensure assigned sales target and budgets are met.
• Perform any other duties as may be assigned from time to time.
• Relationship management
• Customer service orientation
• Industry knowledge
• Legal statutes & banking regulations/compliance management
• Excellent oral and written communication
• Analytical skills
• Business writing
• Proficiency in Microsoft Office Suit (Word, Excel & PowerPoint)
• Planning & organizing
• Entrepreneurship

Educational Requirements
• Minimum of a Diploma in a Business related field from a recognized institution. Bachelor's degree will be an added advantage.
• At least one year experience as a sales representative preferably in the financial services industry.
• Benefits
• Competitive renumeration package

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

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Job application procedure

Method of ApplicationInterested and qualified? Go to Access Bank Kenya on apply.workable.com to apply

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