Summary
Date Posted: Tuesday, June 20 2023, Base Salary: Not Disclosed

JOB DETAILS:

Role Purpose
• Handle leads generated from various sources, such as Direct Sales, Refer-a-Friend campaigns, Lead generators, social media, website, and other marketing campaigns. The Digital Sales Officer will contact clients, provide after-sale services, and ensure customer satisfaction through prompt and accurate responses to inquiries.

Main Responsibilities
Contacting Clients:
• Initiate outbound calls, emails, and messages to potential customers who have shown interest in our health insurance products.
• Engage in meaningful conversations, provide product information, and address any queries or concerns they may have.

After-Sale Services:
• Support existing customers by assisting with policy renewals, answering questions about coverage and benefits, and addressing any post-sale inquiries.
• Ensure a high level of customer satisfaction and retention.

Handle Incoming Customer Interactions:
• Manage incoming customer interactions through direct channels, including phone calls, emails, and chat platforms.
• Provide prompt and accurate responses to inquiries, resolve customer issues, and assist with product or service-related queries.

Documentation:
• Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.
• Document customer feedback, trends, and suggestions for continuous improvement.
• Ensure proper recording and organization of customer data in compliance with data protection regulations.

Compliance:
• Adhere to regulatory requirements, industry standards, and organizational policies during customer interactions and data handling.
• Maintain customer privacy and confidentiality while ensuring compliance with data protection regulations.

Key Competencies
• Excellent communication, presentation, and writing skills.
• Strong analytical skills and experience generating reports to show campaign results.
• Performance reporting and management
• Intelligence and Business Development skills
• Customer Service

Qualifications
• Bachelor’s degree in marketing, business, or related field

Relevant Experience
• 6 months of experience in a sales role with a proven track record of meeting/exceeding quotas

Work Hours: 8

Experience in Months: 6

Level of Education: Bachelor Degree

Job application procedure
If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 25th June 2023. Only shortlisted candidates will be contacted.

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