Vacancy title:
Debt Collection Officer

Jobs at:
Blueribbons Holdings

Deadline of this Job:
17th July 2018

Duty Station:
Nairobi, Kenya

JOB DETAILS:
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Debt Collection Officer

Job Description

The postholder will:

• Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from Clients.
  
• Advise customer on ways of clearing their debts while communicating to them on the importance of paying their debts and consequences of non-payment.
  
• Portfolio performance
  
• Monitoring and control
  
• Act as a mediator for disputes between customers and principals/Clients
  
• Locate and notify customers on defaulted accounts by mail, telephone, or scheduled visits in order to ask for payments
  
• Deliberate with customers by telephone or in person to determine reasons for overdue payments and to review the credit terms for easier settlement of debts.
  
• Initiate the clearance process on cleared debts once you receive payment proof and have the same uploaded by the relevant department.
  
• Provide customers with their correct account details e.g. balances, account numbers etc.
  
• Maintaining data integrity and keep customer details confidential
  
• Attend to customers during scheduled/unscheduled meetings.
  
• Record information about financial status of customers and status of collection efforts in the company’s system.
  
• Respond to all correspondences e.g. e-mail, telephone, postal mail.
  
• Organize, manage and implement the most suitable debt recovery method and techniques.
  
• Negotiate credit extensions if and when required.
  
• Preparation of reports as required
  

QUALIFICATIONS

• Possession of a Diploma in any field from a recognized Institution with at least 1-2 years’ experience in Collection/Credit or Sales and Marketing environment (Diploma (Banking/Credit management background will have an added advantage)
  
• Strong analytical power, good problem solving skills and ability to work under immense pressure.
  
• Good communication and interpersonal skills to manage stakeholders.
  
• Fluency in both spoken and written English is a must.
  
• We are looking for enthusiastic self-driven applicants below 28 years.
  
• Computer literate & English proficiency.

Job application procedure
Send your detailed CV's to reach us not later than 5 pm on Wednesday, 17th July 2018.
Interested and qualified? Go to Blueribbons Holdings Limited career website on www.myblueribbon.com  to