Vacancy title:
Debt Collection Internship

Jobs at:
4G Capital

Deadline of this Job:
31th August 2018

Duty Station:
Nairobi, Kenya

Summary
Date Posted: 16th August 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

About the Company

JOB DETAILS:
4G Capital (4th Generation Capital) is a fintech providing credit services to those who require it most.

We provide rapidly accessible and affordable loans with strict affordability criteria to prevent unmanageable debt. We are currently hiring Sales and Debt collection interns to be located in our branches in Western and Nyanza regions.

The internship lasts one month and upon successful completion, the interns will be confirmed in these units as Loan Officers and Collections Officers.

Responsibilities for the Debt Collection Internship

•  Work in pairs with Loans Officers and Collections Officers
  
•  Support and maintain an excellent work environment to achieve demanding targets
  
•  Deliver first rate customer service
  
•  Build excellent relationships with customer-partners and opinion leaders in catchment area
  
•  Assist in accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities
  
•  Assist in marketing activities
  
•  Assist in lead generation
  
•  Carry out customer education and maintain relationships
  
•  Assist in renegotiating payment schedules
  

Debt Collection Internship Requirements

•  A good level of general education- Diploma or degree
  
•  Computer literacy
  
•  Education background in sales/Marketing or Business Administration
  
•  Experience in a related field will be an added advantage
  
•  Experience in a financial institution and dealing with customers at the bottom of the pyramid will also be an added advantage
  

Key Competencies
Customer Handling

•  Sales and Business Development
  
•  Enforcement of contract and repayment obligations
  Administrative Support
  
•  General support to all tasks
  
•  Communications
  
•  Small branch operations
  
•  Information collection
  Personal Attributes
  
•  Integrity and ability to work in a team
  
•  High motivation
  
•  Self starter-functional problem solver
  
•  Process discipline- Ability to follow SOPss