Summary
Date Posted: Tuesday, October 05, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Duties and Responsibilities
• Strategic account management for key eLearning partnerships
• Providing product specialist knowledge, demonstration, and/or training services to clients(schools)
• Serve as a technical subject matter expert who applies technical knowledge to guarantee exceptional customer experience.
• Contributing to developing high quality eLearning solutions through requirements gathering and other business analysis activities
• Understand and be able to effectively communicate the full range of products and services offered through Longhorn eLearning
• Be the voice of the customer, ensuring that their needs are at the forefront of our efforts and help our team iterate and improve on our eLearning offerings.
• Keeping abreast of latest eLearning platform releases, features and news and ensuring these are communicated to the wider product team and any other cross-functional teams
• Acting as an advocate for e-learning solutions and platforms to internal audiences and clients
• Track and analyze technology needs by examining learner & teacher satisfaction levels on Longhorn’s eLearning platform.
• Develop a comprehensive client onboarding plan
• Offering technical support to clients identifying gaps and content requirements on the eLearning platformTo apply, send your CV and cover letter to

Qualifications & Experience
• A minimum of 2 years’ hands-on experience in a technical support capacity, supporting customers using an Enterprise Software, SaaS or CaaS solution in a fast-paced startup or corporate culture
• A demonstrable history of meeting and exceeding revenue targets through renewal discussions, upselling and cross selling
• Exceptional presentation skills and the confidence to lead product demonstrations in a wide variety of school ecosystems, dealing with decision makers and end users(learners) alike
• Ability to identify and cultivate strategic relationships within customer accounts, as well as the ability to understand, define and communicate customer requirements, skills gaps and short term & longterm strategies to address.
• A creative approach to problem solving within assigned customer accounts – delivering new ideas and opportunities for growth.
• Knowledge of current educational technology practices, theories, and emerging trends and technologies that support teaching and learning preferred
• An excellent work ethic and attention to detail
• Technical experience in writing basic code, code, debugging basic platform queries and frontend development is an added advantage

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

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Job application procedure
To apply, send your CV and cover letter to hr@longhornpublishers.com and quote the job title on the subject of the e-mail by 15th October 2021.

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