Vacancy title:
Customer Service Specialist – Mombasa
Jobs at:
Mogo FinanceDeadline of this Job:
23rd July 2019
Summary
Date Posted: Tuesday, July 09, 2019 , Base Salary: Not Disclosed
JOB DETAILS:
Headquartered in European Union, Mogo Finance operates in 17 countries globally. We offer car purchase and logbook loans with the most customer-centric borrowing process. We have recently opened our business in Nairobi (Kilimani area) and are looking for talented and motivated individuals to join our growing team. .
Job Responsibilities:
• Proactively work with leads to achieve loan issuance targets
• Follow-up with customers who have already visited Mogo branch to finalize loans
• Identify, assess and attend to customers’ needs to achieve satisfaction
• Take clients through the various Mogo products and terms (car financing and logbook loans)
• Collect necessary documents and assess customer ability to pay
• Conduct proper KYC and fraud prevention
• Enter customer information into Mogo IT system
• Remain customer’s point of contact for all questions
• Process customer loan applications and ensuring quick loan disbursements
Job Skills:
• Fluent in English and Swahili
• A relevant diploma or University degree
• At least 2 years of customer service work experience at a financial institution.
• Knowledge of logbook or consumer loan business is desired
• Excellent computer skills
• Excellent communication and collaboration skills
• Loyalty and integrity
Job Qualifications: Not Specified
Job Education Requirements: Not Specified
Job Experience Requirements: Not Specified
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Job application procedure
Qualifying candidates should send their CVs to tomas.sudnius@mogofinance.com
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