Summary
Date Posted: Monday, December 06, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
About the position The Customer Experience Representative is responsible for interacting with ShopZetu clients and suppliers one-on-one on a daily basis, addressing concerns, making sales, and fielding questions. They are responsible for monitoring the look and feel of the brand across all our digital customer facing channels, managing customer complaints and ensuring that customers have a delightful shopping experience with ShopZetu as a brand.

Skills and Qualifications
• Outstanding phone and email etiquette.
• Excellent Communication (Written and Verbal) and interpersonal skills
• Excellent customer service skills.
• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
• Positive attitude and willingness to learn
• Able to thrive in a fast-paced, high-volume work environment
• Strong leadership skills
• Proactive in all responsibilities assigned.

Experience
• At least 2-years previous experience in Marketing/Sales/Customer Experience Role.
• Degree in Marketing, Sales/Communication
• Digital Marketing/Social Media usage tools: Facebook, Instagram, Twitter and Pinterest.
• Customer Data Analytics experience is a plus- Microsoft Excel, Power BI Outstanding phone and email etiquette.
• Excellent Communication (Written and Verbal) and interpersonal skills
• Excellent customer service skills.
• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
• Positive attitude and willingness to learn
• Able to thrive in a fast-paced, high-volume work environment
• Strong leadership skills
• Proactive in all responsibilities assigned. 

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
To apply for this position, send your CV with a cover letter to recruitment@shopzetu.com by December 10, 2021. The subject of your email should be “Customer Service Rep’’. Only shortlisted candidates will be contacted. ShopZetu does not charge for the recruitment process.

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