Summary
Date Posted: Wednesday, November 03, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
An ICT company dealing in sales and services of office equipment like: - Photocopiers, Printers, Computers, Electronic Tax Registers (ETRs), Document Shredders and computer stationery and accessories.
We wish to recruit the following position:

THE JOB
The suitable candidate will be a competent and motivated Customer Service Representative that can work with little direction to serve as the main point of contact between the company and its customers. The candidate will play a front-line role in resolving customer issues and ensuring customer satisfaction. The candidate will answer questions about products, address complaints, resolve issues and drive customer satisfaction and retention.

Main Tasks and Responsibilities:
• Resolve Product or service problem by clarifying the customer complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Identifying and access customer needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Keep records of customer interaction, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go an extra mile to engage customers
• Resolve customer complaints via phone, email or social media
• Advise on Company information
• Answer questions about warranties or terms of sale
• Inform customers of the deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is delivered

QUALIFICATIONS:
The job holder should have the following qualifications:
• Bachelor's degree in Public Relations, BCOM(Marketing) or a relevant field.
• 2 years of work experience in a customer service role
• Proficiency in computer applications

THE RIGHT PERSON FOR THE JOB
The ideal candidate should possess the following skills and competencies.
• Good in spoken English.
• Excellent communication and organizational skills in the representation of the company.
• Excellent customer service
• Problem Solving, ability to work effectively in a team environment
• A flexible approach to work and the ability to work under pressure
We are offering a competitive remuneration package for the successful candidate

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

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Job application procedure
Send CV, Cover letter by 6th November 2021 to info@254officesolutions.com subject heading, as Customer Service Representative.
However, applications will be reviewed as they are received, and qualified candidates called for interview as soon as their CVs are received. Candidates who do not hear from us by this date should consider their applications unsuccessful.

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