Summary
Date Posted: Friday, November 05, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Function of the Role
A customer service officer will be responsible to manage customer queries and complaints. He/ she will also be asked to process and dispatch orders. He/she will also be required to escalate customer complaints unable to be resolved to the supervisor.

Key Responsibilities
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints
• Knowing our products inside and out so that you can answer questions.
• Processing and dispatching orders .
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Performing any other duties as assigned by the supervisor.

REQUIREMENTS
Educational Qualification
BSC in
• Customer service
• Business Management
• Public Relations and Communication
• Any related discipline

Experience
• 2+ years of customer care experience in the healthcare or hospitality industry.
• Familiarity with customer-relationship management (CRM) software programs.
• Experience in managing and motivating staff or volunteers.

Skills and Abilities
• Knowledge of customer service practices and principles
• Friendly and welcoming manner with clients and other staff members.
• Ability to explain complex concepts in a clear , simple manner to customers.
• Strong command of written and verbal English.
• Ability to plan and execute events
• Excellent multitasking and organizational skills.
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situations appropriately
• Must be able to prepare management reports and correspondence
• Good stress and time management skills

PERSONAL ATTRIBUTES
• Friendly and pleasant
• Highly organized and detailed
• Passion for people and good health
• Loves to talk and socialize
• Has high energy levels
• Loves events
WORK ENVIRONMENT: Work in the office
REPORTING RELATIONSHIPS: Will report to the Operations Manager.
Remuneration: 30,000-35,000 KES Monthly

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

{module 312}

Job application procedure
Kindly send your CV to annastacia@lifebank.ke

All Jobs

QUICK ALERT SUBSCRIPTION

{module 316}