Summary
Date Posted: Thursday, May 05, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Service Representative
Job Ref. No. JHIL029

Role Purpose
The job holder will be responsible for attending to customer’s and provider queries by determining their requirements, answering to these inquiries, resolving problems, and fulfilling customer’s requests.

Main Responsibilities
• Respond to potential/existing customer inquiries by providing and/or clarifying with the desired information.
• Inform clients by explaining procedures and answering questions through inbound calls.
• Resolves complaints by clarifying issues and exploring answers and alternative solutions, implementing solutions, and escalating unresolved complaints.
• Complaints management by proper escalation of client queries through the CRM system.
• Ensure strict process compliance in line with the business lines objective.
• Selling additional products by recognizing opportunities to cross-sell or up-sell new benefits.
• Maintain and improve quality results by adhering to standards and guidelines, recommending improved procedures.
• Complete call logs.
• Follow up on any issues raised by providers.
• Generate reports on the various engagements and feedback collected.
• Support other Voice of the Customer campaigns when needed.

Key Competencies
• Customer Service orientation
• Data entry skills
• Listening skills
• Phone Skills
• Verbal communication
• Adaptability
• Attention to detail
• Good Interpersonal relationships
• Ability to Multi-task

Qualifications
• Graduate from a recognized university
• Medical professionals have an added advantage.
• Proficient in the use of Microsoft Office suite and packages

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com  quoting the Job Reference Number and Position by 12th May 2022

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