Summary
Date Posted: Saturday, February 11, 2023 , Base Salary: Not Disclosed

JOB DETAILS:

As a Customer Service Representative at HotelOnline, youll be the face of our company and the first point of contact for both our valued guests and hotel partners. Youll play a critical role in ensuring their satisfaction and loyalty, and will have the opportunity to make a real impact on their experience.

Key Responsibilities
1. Provide lightning-fast responses to customer inquiries via phone, email, and chat
2. Handle customer complaints and resolve issues with ease, always exceeding their expectations
3. Keep detailed records of customer interactions and transactions to ensure a seamless experience
4. Quickly identify and escalate priority issues to the appropriate department or manager
5. Continuously provide feedback to management on customer service processes and suggest improvements
6. Stay ahead of the game by staying up-to-date with company products, services, and policies
7. Meet and exceed performance metrics, such as response time and customer satisfaction scores
8. Processing and communicating bookings to hotel partners
9. Supporting Hotel Partners on any issues they might be experiencing with hotel software or guests
10. Share potential leads to relevant departments to help drive business growth

Requirements
1. Ability to learn fast and multi-task
2. Customer service experience, with a background in the hotel or travel industry a plus
3. Excellent communication skills that are both written and verbal
4. Ability to handle even the toughest customer situations with empathy and professionalism
5. Strong problem-solving skills and a keen attention to detail
6. Ability to work independently and as part of a team
7. Bonus points for additional languages such as French


Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure

Interested and qualified? Go to HotelOnline on hotelonline.zohorecruit.com to apply


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