Summary
Date Posted: Tuesday, October 19, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
A Customer Service Representative (CSR) will act as a liaison between the client and Cigna. As a CSR you will provide service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Job Description.
As a CSR, you are expected to:
Handle customer queries that come in via phone and email. The queries involve policy content, hospital admission procedures, reimbursement of medical claims and many more Ensure quality metrics are met in emails sent or calls handled. Ensure queries are handled within the service level agreements within the expected turnaround times. Take ownership of customer concerns and liaise with different departments to ensure resolution of customer queries. Investigate and resolve customer complaints to customer satisfaction. Develop or contribute to process or policy formulation to continuously enhance service levels. Work with email and call KPI and targets and ensure they are met.

The ideal candidate has.
• Strong phone contact handling skills and active listening.
• Track record of over-achieving KPIs.
• The flexibility to working in shifts.
• Prior experience in customer service working with CRM software where there is use of Omni channel (call, email, chat) are an added advantage.
• Past customer service experience in a fast paced customer facing or back office environment where there were large volumes of customer interactions.
• Excellent spoken and written English.
• Excellent spoken and written knowledge of Portuguese or French are asset.
• Customer orientation and ability to adapt/respond to different client temperaments.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Understanding of the insurance industry is an added advantage.
• Understanding of data privacy and confidentiality.

About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

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Job application procedure
Use the link below to apply.
https://jobs.cigna.com/us/en/job/CIGNUS21019337/Customer-Service-Representative

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