Summary
Date Posted: Wednesday, June 12 2024, Base Salary: Not Disclosed

JOB DETAILS:
Afrique Shipping Services Ltd. was founded in 2009. We provide efficient and effective clearing and forwarding services to our clients. Our professional services have earned us a reputation of excellence from both our local and global clients.

Will be responsible for ensuring excellent customer service standards, must be detail-oriented, able to work under pressure and have a strong understanding of customer service principles.

Key Responsibilities:
• Monitor customer service metrics such as response time, resolution time, and customer satisfaction scores.
• Develop and maintain standard operating procedures (SOPs) for customer service operations.
• Handle escalated customer complaints and provide timely resolutions.
• Work closely with other departments such as Sales & Marketing, operations and logistics to ensure a seamless customer experience
• Maintain a positive and collaborative work environment.
• Assist Marketing team by doing telemarketing.
• Collaborate with the marketing team to develop customer service initiatives that support overall business goals.
• Implement quality control measures to ensure that customer service representatives are.

Work Hours: 8

Experience in Months: 24

Level of Education: Postgraduate Degree

Job application procedure

Method of Application
Interested and qualified candidates should forward their CV to: info@afriqueshipping.com using the position as subject of email.



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