Summary
Date Posted: Thursday, October 27, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Service Manager
Job Descriptions
• Responsible for earlier building and later onsite monitoring and management of customer service center, including recruitment and onsite management;
• Ensure the team complete all KPI indicators according to company and department polices and requirements;
• Responsible for data analysis of the team, and will take quick and right actions for improvement;
• Responsible for the communication and coordination with other departments;
• Manage everything of the customer care team.

Job requirements
• At least 5-year experience in the customer care center and 2-year experience in customer care center management; working experience in the call center will be preferred;
• Be very sensitive to all kinds of KPI indicators of a customer care center, and be good at data analysis;
• Bachelor's degree or equivalent;
• Be able to offer quick and effective solutions for any emergency with strong adaptability;
• Excellent communication and organizational skills in the representation of the company.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Job application procedure
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