Summary
Date Posted: Wednesday, September 08, 2021 , Base Salary: Not Disclosed

JOB DETAILS

Customer Service Manager

Job Descriptions
• Responsible For Earlier Building And Later Onsite Monitoring And Management Of Customer Service Center, Including Recruitment And Onsite Management;
• Ensure The Team Complete All KPI Indicators According To Company And Department Polices And Requirements;
• Responsible For Data Analysis Of The Team, And Will Take Quick And Right Actions For Improvement;
• Responsible For The Communication And Coordination With Other Departments;
• Manage Everything Of The Customer Care Team.

Job Requirements
• At least 5-year experience in the customer care center and 2-year experience in customer care center management; working experience in the call center will be preferred;
• Be very sensitive to all kinds of KPI indicators of a customer care center, and be good at data analysis;
• Bachelor's degree or equivalent;
• Be able to offer quick and effective solutions for any emergency with strong adaptability;
• Excellent communication and organizational skills in the representation of the company.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

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