Summary
Date Posted: Friday, October 14, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Roles and Responsibilities
• Assist in responding to customers’ questions and concerns on all B2B/B2C products and services offered by the company on all approved communication channels.
• Offering after-sales services on the FlexPay product; actively identify customer concerns and resolve a range of customer issues.
• Transfer unresolved issues for escalation to relevant persons and follow up for timely resolution.
• Maintain appropriate customers and product records.
• Prepare required reports and ensure updated customer accounts.
• Coordinate with all sales channels for retention efforts on existing customer bases.
• Ensure confidentiality of customer information.
• Any other duties assigned by the line manager

Qualifications
• Bachelor’s degree or a diploma in business or any other related field
• Proven customer support experience will be an added advantage.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt or respond to different types of characters.
• Call Center experience will be an added advantage
• Well presented and able to communicate effectively in English in both verbal and written communication.
• Interpersonal skills
• Strong Work Ethics.

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure
• Please send your Curriculum Vitae and Cover Letter to hr@flexpay.co.ke. 
• Application Deadline 17th October 2022

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