Summary
Date Posted: Monday, September 20, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Two Rivers Lifestyle Centre is a mixed Commercial and Retail arm of Centum Investment Company PLC (‘Centum’) and Old Mutual Properties Limited. Reporting to the Leasing Manager, the job holder is to act as a liaison between the client and their customers ensuring client satisfaction with the organization’s products and services.

Key Accountabilities
• Resolve customer complaints regarding the client services offered to achieve and maintain superior customer experience
• Respond to all direct/indirect customer queries and requests promptly and properly either via email, dialogue or phone calls
• Maintain thorough knowledge of the company’s products and services and share the information with client guests.
• Understand the client’s Customer: who they are, their preferences and what they are communicating and use the same as leverage to create a database and provide gold standard service
• Be brand ambassadors: as the face of destination, be the ambassador to sell it in our customer interactions.
• Liaise with various departments such as facility management and security to ensure that customers receive end to end quality customer service.
• Adequately follow up and close on opportunities to improve concerning client services and products.

Job Requirements
• Certificate in customer service, social sciences or front office management.
• Minimum 2 years’ experience in front office management / customer service/ social sciences or any relatable relevant field.
• Excellent communication skills
• Flexible to work on weekends and holiday shifts

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

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Job application procedure

To apply follow this link https://www.myjobmag.co.ke/apply-now/322429 

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