Customer Service Associate job at Branch
Website :
751 Days Ago
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Vacancy title:
Customer Service Associate

[ Type: FULL TIME , Industry: Banking , Category: Customer Service ]

Jobs at:

Branch

Deadline of this Job:
15 November 2022  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Tuesday, November 01, 2022 , Base Salary: Not Disclosed

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JOB DETAILS:
Customer Service Associate

Job Overview :
You will be responsible for providing an inspiring and delightful experience for our customers. This role is based in Nairobi and will report to the Customer Service Manager. Ideal candidates should be extremely flexible with scheduling, working shifts, working weekends, and occasionally holidays, within a 5-day work week.

Responsibilities:
• Delivering efficient, friendly responses to customer inquiries and building our brand via our text-based chat platform
• Responding to customer inquiries via Social Media platforms like Facebook, Twitter, E-mail, Instagram & Google Play
• Escalating customer feedback and IT issues to help improve our product

Qualifications :
• 1-3 years of previous job experience in customer service
• Passionate about our mission and our customers
• Highly entrepreneurial, proactive, and willing to get your hands dirty
• Excellent communication skills, both oral and written
• Good grammar, spelling, and punctuation
• Driven by data and highly analytical, a good understanding of excel preferred
• Good typing speed (ideally above 45 wpm)


Work Hours: 8


Experience in Months: 12

Level of Education:
Bachelor Degree

Job application procedure

Interested and Qualified? Click here to apply


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QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Kenya
Job Type: Full-time
Deadline of this Job: 15 November 2022
Duty Station: Nairobi
Posted: 01-11-2022
No of Jobs: 1
Start Publishing: 01-11-2022
Stop Publishing (Put date of 2030): 01-11-2066
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