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Vacancy title: Customer Service Advisor
[ Type: FULL TIME , Industry: Education, and Training , Category: Customer Service ]Jobs at: R4Kenya
Deadline of this Job:
44779
Within Kenya , Nairobi , East Africa
Summary
Date Posted: Wednesday, May 25, 2022 , Base Salary: Not Disclosed
Learn more about R4Kenya
R4Kenya jobs in Kenya
JOB DETAILS:
Job Description
Main duties will include, but not limited to the following:
• Respond to customer calls, emails and other messages
• Handle queries received through other channels such as social media and live chat
• Reply to Trustpilot and other review site comments
• Resolve complaints in full – even when this is not possible on first contact and when the customer is particularly demanding
• Promote and process new sales
• Take calls from customers to assist them with delivery and product enquiries
• Help maintain stock accuracy by processing order amendments and replacements
• Maintain high levels of quality in tone of responses, interest and empathy with customer and accuracy of answers
Job Experience: No Requirements
Work Hours: 8
Level of Education: Bachelor Degree
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