Summary
Date Posted: Tuesday, May 11, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Service Account Manager

You are responsible for
• Responsible for the overall Customer Services (CS) order intake and all CS quotations within the assigned district
• Promotes and executes the sales of CS products together with district sales teams in accordance with the CS sales strategy
• Establish and maintain effective Customer / Distributor relations in cooperation with the district management and district sales teams
• Responsible for sales support activities such as: exhibitions, conferences, customer visits and meetings
• Responsible for registration and reporting of sales activities using sales tools in accordance with reporting requirements
• Provide input and feedback on sales strategy and planning to district and regional management
• Supports the Account Manager in case of point of sale deals
• Responsible for maintaining and increasing CS service contracts for Installed Base
• Promote and execute the sales of out of warranty contracts
• Promote and execute the sales of higher level CS contracts (e.g. silver to gold)
• Promote and execute renewal of CS contracts
• Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner

To succeed in this role, you should have the following skills and experience
• Bachelor’s Degree
• Minimum of 8 years of consultative sales experience including strategic selling and negotiation in healthcare environment
• Experience interfacing with both internal team members and external customers as a part of a solution-based sales process
• Strong communication skills to synthesize complex issues and communicate into simple messages
• Willingness and ability to travel frequently within your specified geographic region and less often internationally
• Fluent written & spoken English
• Previous experience managing sales
• Clear references on proven Leadership skills
• Prior experience working for a large company in a matrix environment (Preferred)
• Demonstrated ability to energize, develop, and build rapport at all levels within an organization

Work Hours: 8

Experience in Months: 96

Level of Education: Bachelor Degree

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