Summary
Date Posted: Wednesday, June 26, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
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  Job Description
• Communicating with the clients and arrange for availability of vehicles for installations.
• Make daily follow up with the clients on the service provided as part of after care service and resolve all issues or concerns amicably.
• Resolving all complaints, concerns and issues in a timely manner and communicate/escalate to the Sales and Marketing Manager for any further clarification or resolution.
• Confirm client information and update on existing database.
• Keeping a customer log with daily updates on the clients’ comments, complaints and enquiries on the service been provided.
• Liaising with the control room on all issues arising while on night duty and making appropriate follow ups with the concerned departments for effective resolution of the concerns or issues.

Job Skills: Not Specified
Job Qualifications: Not Specified
Job Education Requirements: Not Specified
Job Experience Requirements: Not Specified

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Job application procedure
Click Here to Apply & Read more https://www.brightermonday.co.ke/job/customer-relations-officer-vedz58 

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