Summary
Date Posted: Thursday, June 09, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Experience Officer

Key Primary Responsibilities
• Deal directly with customers by telephone, electronically and face to face to handle all service and product enquiries to conclusion in a bid to have first call resolution at all times;
• Communicate and coordinate with internal departments to get solutions for client queries that may lie in their domain;
• Assisting in sales to clients who make queries through telephone, email or face to face;
• Organize work flow to meet customer time frame. Process orders, forms, applications and request.

Academic Qualifications
• Bachelor's degree in Marketing or any Business related field.

Job Skills And Requirements
• Interpersonal skills
• Communication skills
• Listening skills
• Problem analysis / solving skills
• Attention to detail and accuracy
• Knowledge of product
• Time management skills
• Adaptability, initiative and stress tolerance

EXPERIENCE
• At least 1-year relevant work experience

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure

Send your application to recruitment@apollo.co.ke  with job title as subject


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