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Customer Experience Assistant job at Geminia Life Insurance
Geminia Life Insurance
Website : https://www.geminia.co.ke/
827 Days Ago
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Vacancy title:
Customer Experience Assistant

[ Type: FULL TIME , Industry: Insurance , Category: Customer Service ]

Jobs at:

Geminia Life Insurance

Deadline of this Job:
06 January 2023  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Monday, January 02, 2023 , Base Salary: Not Disclosed

Similar Jobs in Kenya
 Learn more about Geminia Life Insurance
 Geminia Life Insurance jobs in Kenya

JOB DETAILS:

Role Purpose:
This role serves the purpose of ensuring excellent delivery of Customer Experience Across all customer touch points, ensuring seamless flow of communication to Customers, active participation in gap analysis to identify areas of improvement and preparation of internal and external Customer Experience Related reports.

Key Responsibilities:
• Attending to Customer Enquiries
• Responding to Social Media Queries
• Outbound Calls to Clients
• Preparation of Premium Deductions Reports
• Preparing Various internal and regulatory reports
• Rotational Front Office Duties
• Ensuring Communication to Customers is streamlined and effective
• Creating messaging and Email Content in liaison with Marketing and Corporate Communications
• Running various customer initiatives and campaigns to improve Customer Satisfaction
• Processing Individual Life Benefits
• Fund Valuation for Non-Linked Investments
• Any other duties assigned from time to time

Qualifications:
• Degree in Actuarial Science or any other Statistical Field
• At least 1 year of Customer Service or Contact Center Experience
• Experience in the use of a CRM and any other Business-Related System
• Progress in Insurance Papers is an added advantage

Key Skills:
• Ability to communicate with impact.
• Solution focused
• Good Analytical and business reporting skills
• Ms. Excel Proficiency
• Good negotiation skills.
• Excellent organization skills.
• Good interpersonal skills
• Ability to work effectively in a team

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure

Interested and qualified? Go to Geminia Life Insurance on geminialife.co.ke to apply

All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Customer Service jobs in Kenya
Job Type: Full-time
Deadline of this Job: 06 January 2023
Duty Station: Nairobi
Posted: 03-01-2023
No of Jobs: 1
Start Publishing: 03-01-2023
Stop Publishing (Put date of 2030): 03-01-2066
Apply Now

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.
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  • SELECT `value` FROM icop0_acym_configuration WHERE `name` LIKE "%regacy" OR `name` LIKE "%\_sub"350μs856B/plugins/system/acymtriggers/acymtriggers.php:430Copy
  • SHOW TABLES953μs8.82KB/libraries/vendor/joomla/database/src/Mysqli/MysqliDriver.php:678Copy
  • SELECT * FROM icop0_acym_plugin84μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT * FROM icop0_acym_plugin97μs2.14KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT `groups`.*, `groups`.title AS text, `groups`.id AS `value` FROM icop0_usergroups AS `groups`83μs1.36KB/administrator/components/com_acym/libraries/joomla/database.php:36Copy
  • SELECT configvalue FROM `icop0_js_job_config` WHERE configname = 'company_seo'110μs856B/components/com_jsjobs/models/configurations.php:103Copy
  • SELECT * FROM `icop0_js_job_config` WHERE configfor = 'jobsharing'239μs1.02KB/components/com_jsjobs/models/configurations.php:82Copy
  • SELECT name AS col FROM `icop0_js_job_companies` WHERE id = 735067μs856B/components/com_jsjobs/models/company.php:1832Copy
  • SELECT `session_id` FROM `icop0_session` WHERE `session_id` = ?85μs1.63KBParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:291Copy
  • UPDATE `icop0_session` SET `data` = ? , `time` = ? WHERE `session_id` = ?351μs912BParams/libraries/vendor/joomla/session/src/Handler/DatabaseHandler.php:318Copy