Summary
Date Posted: Wednesday, November 20, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
AJUA (Formerly mSurvey) is Africa's first Integrated Customer Experience platform for businesses on the continent. We exist to bridge the gap between businesses and their customers. Ajua’s technology integrates with businesses at the points that matter most to their customers to measure and optimize their Customer Experience. Our plug and play products have enabled leading brands of various sizes and industries on the continent to create actionable strategies that drive business growth. .

Job Responsibilities:
• Identify and understand the learning needs of customers, stakeholders and prospective customers whilst ensuring to collate input from all relevant functions of the business such as customer success, projects, sales, partnerships and marketing.
• Design both customised and generic programs for specific customers and stakeholder groups.
• Develop annual and program specific budgets to support roll out of engagement training programs and other activities.
• Develop and implement an annual corporate engagement training calendar.
• Assess the quantitative and qualitative return on investment and preparing monthly, quarterly and annual reports on the same.
• Develop and maintain crucial learning and corporate engagement relationships with clients, internal customers and other stakeholders.

Job Skills: Not Specified

Job Qualifications:
• Relevant university degree from a reputable institution.
• 6 years of experience in account management and relationship management.
• Experience in Sales will be an added advantage.
• Experienced in customer service / customer experience.
• Must demonstrate customer obsession and passion for service.
• Strong analytical skills with the ability to translate data into insights.
• Training experience required
• Ability to generate quality reports for the clients.
• Self-driven and proactive nature.
• Highly organized and ability to multitask..

Job Education Requirements: Not Specified
Job Experience Requirements: Not Specified

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Job application procedure
  https://ajua.com/careers/
click here to apply

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