Summary
Date Posted: Thursday, July 04 2024, Base Salary: Not Disclosed

JOB DETAILS:
BackgroundMediheal Group is a leading private healthcare provider in Kenya with high focus on quality, cost effective healthcare and respect for human beings. Mediheal was founded with an objective of providing world class healthcare. This has prompted our participation in numerous charitable endeavors to assist the less fortunate in the society. Such delibe...

RESPONSIBILITIES
• Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries via phone and through emails and chats.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out to enable you respond to customer inquiries efficiently.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensuring customer satisfaction and providing professional customer support.
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
• Managing database records, drafting status reports on customer service issues.
• Data entry and research as required to troubleshoot customer problems

REQUIREMENTS
• Minimum of 2-3 years experience in Customer Service
• Degree/Diploma in any related field
• Chapter six clearance certificates
• C1 English and excellent grammar skills
• Knowledge of IT programs i.e., Word, Excel, and fast fingers for typing
• Great people skills
• A sales-oriented approach
• Proactive personality and self-motivatorQuick learner with the ability to absorb extensive information on the offerings and communications brand's history, product
• Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
• Outstanding written and verbal communication skills, great phone etiquette and Elevated speech
• Should be flexible to work in shifts both day and night

REQUIRED SKILLS
• Written communication, Customer service, Answering telephones and call management, Email correspondence, Call center management, Customer relations

REQUIRED EDUCATION
• Diploma, Associate's degree

Work Hours: 8

Experience in Months: 24

Level of Education: Associate Degree

Job application procedure

Eligible candidates are required to attach all academic certificates, valid integrity clearance certificates and clear copy of ID (both sides)
Eligible candidates with the right academic qualifications are requested to email their CV and copies of their certificates mentioning position applied in subject line to: recruitment@medihealgroup.co.ke  before 4th July 2024 Only shortlisted candidates will be contacted for interview at Mediheal Hospital upper hill branch.



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