Summary
Date Posted: Friday, January 13, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
Requirement for Appointment
• Bachelor’s Degree in Customer care/ Public Relations/Business Administration, Communication or its equivalent from a recognized institution.
• Pleasant personality & Good interpersonal skills and People Management skills.
• Knowledge & Competencies of Computer skills.

Duties and Responsibilities
• Ensure provision of quality service to customers.
• Handle various routine inquiries received by phone and emails from internal and external stakeholders (Telephone management).
• Direct queries to relevant officers and ensuring that feedback is promptly given.
• Register and handle customer complaints.
• Receive walk in clients.
• Manage, maintain and update Client’s data/ office records.
• Respond to clients enquiries through phone calls, messages and emails.
• Assist in conducting customer satisfaction surveys (CSAT).
• Prepare reports regarding customer service.
• Plan, monitor and evaluate performance of staff against the set targets.


Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure
Interested applicants should submit their applications online through the following job recruitment portal - https://jobs.uasingishu.go.ke  by close of business on Friday, 27th January, 2023. Only duly filled applications will be considered for shortlisting.

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