Summary
Date Posted: Friday, September 23, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
JOB REF: CCO 004/2022
Duties /Responsibilities
• Ensure provision of quality service to customers
• Handling various routine inquiries received by phone and emails from internal and external stakeholder (Telephone management)
• Directing queries to relevant officers and ensuring that feedback is promptly given
• Assist clients/members with completing documentation as may be required and opening of accounts
• Registration and handling of customer complaints
• Receiving walk in clients
• Manage, maintain and update Client’s data/ office records
• Following up on clients to constantly ensure we meet our service standards
• Responding to clients enquiries through phone calls, messages and emails
• Doing weekly, monthly and annual reports to the supervisor regarding customer service

Job requirement
• Diploma or degree in Business Management or any related Course.
• At least 2 Years’ experience in Customer care position with sales experience as an added advantage
• People Management skills.
• Pleasant personality & Good interpersonal skills.
• Knowledge & Competencies of Computer skills.
• Planning skills and Communication Skills (Written and oral).
• Keen to Detail
• Integrity, Professionalism and Unquestionable ethics

Work Hours: 8

Experience in Months: 24

Level of Education: Postgraduate Degree

Job application procedure
• If you meet the specific requirements for the position of interest, apply online paying keen attention to the following two (2) step process;
• By filling in the data form from the link 
• Followed by Sending an Application Letter addressed to:
• The Group Managing Director
• KUSCCO Center 4th Floor Upper Hill,
• Kilimanjaro Avenue
• P.O. box 28403-00200
• Nairobi.

• Together with a detailed Curriculum Vitae (CV), indicating current and expected salary, contacts of at least three references and daytime telephone. Attach copies of certificates/testimonial and email to recruitment@kuscco.com.
• Application deadline: 7th October, 2022 at 5:00pm. Only short listed candidates will be contacted.
• Interested and qualified? Click here to apply

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