Summary
Date Posted: Thursday, May 26, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Care Manager
As Customer Care Manager You Will:
• Ensure the order-to-cash cycle and develop the Supply Chain relationships with our clients in order to better meet their expectations (service, deadlines, stock in trade, projects etc.) while contributing to the economic performance of the Business Units.
• Identify our customers’ needs and customers segments and define the related strategy
• Define in accordance with the Business Unit and the Supply Chain Director the Customer Care policy and priorities
• Implement the organization, processes and resources needed for the Customer Care policy
• Set out and follow the performance objectives through the dashboards (customers service, cost to serve)
• Ensure the smooth execution of the order-to-cash cycle in full conformity with the supply chain management standards of the group (cut off, tariff, sales terms and conditions)
• Ensure the execution of the credit policy defined with the Chief Financial Officer and Credit Controller
• Develop the collaboration with our clients (data exchanges, shared KPIs, flows optimization, cost follow-up, OSA, stock in trade, B to B portal, B to C portal etc.)
• Ensure the sharing and reliability of information related to the clients within the organization (Demand planning, physical distribution, sales, controlling etc.)
• Recruit, develop and manage his/her team taking care of the know-how transfer and the development of expertise. Implement departmental changes.
• Contribute to the improvement of the processes and information systems related to his/her activity and be the referent of his/her job in his/her country (SD Module Key User)
• Animate and train the Supply Chain community on the best practices and tools related to his/her area of expertise

Technical & professional competencies required
• Expertise in customer supply chain / supply chain knowledge
• Commercial knowledge / knowledge of general terms of trade
• Able to think strategically seeing the big picture
• Ability to participate in the closure of complex supply chain problems
• Excellent communication skills both verbal and written plus presentation skills
• Problem solving and decision making
• Good customer relations & interpersonal Skills

Education and experience (must haves)
• Minimum of a university degree in a relevant field
• Supply chain qualification or equivalent (CIPS, CILT, APICs etc.)
• Minimum 4 years of industry experience in Supply Chain environment preferably in an FMCG
• Computer literate (strong Microsoft Office skills) with ERP experience (SAP/SAP Business One SD Module experience is an added advantage)

Work Hours: 8

Experience in Months: 48

Level of Education: Bachelor Degree

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