Summary
Date Posted: Thursday, April 15, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Care Assistants
• Job Type Full Time
• Qualification BA/BSc/HND
• Experience
• Location Siaya
• Job Field Customer Care
(Scale 1) NO. 2 .

DUTIES/RESPONSIBILITIES
• Ensure timely collection of all revenue generated and billed as per policies and procedures
• Organize, coordinate and monitor the work within the Area,
• Ensure cash less revenue collection at the Area
• Maintain accurate records on customers, and this includes all telephone contacts of customers
• Ensure timely response to Customer enquiries and complaints
• Ensure effective communication between customer and the company in order to establish conducive working environment
• Ensure provision of quality services to customers as per established standards
• Maintain accurate records on customer complaints in order to identify areas of problems and take appropriate measures
• Monitor bill distribution
• Monitor the provision of services to the customer
• Ensure proper documentation and signing of new connection contract between the client and the company
• Management of stores at the Area level;
• Ensure proper and timely handling of customer complaints/queries/applications;
• Visit major customers from time to time
• Remind customers of their bill balances from time to time.

REQUIREMENTS
• Certificate/Diploma in Business Management/Administration/Mass communication, public relations or in any other related field.
• Have successfully served as a Customer Care Assistant in a comparable position with similar responsibilities for at least three two (2) years.
• High degree of integrity and dependability
• Have good interpersonal relations and communication skills.

Job Qualifications : Not Specified

Work Hours: 8

Experience in Months: 24

Level of Education: Associate Degree

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Job application procedure
Qualified and interested applicants may apply by enclosing a cover letter, a detailed resume, copies of academic and professional certificates and testimonials and names and addresses of three ( 3) referees (including telephone and email contacts) to
Managing Director,
Siaya Bondo Water &Sanitation Company,
P.O.BOX 214-44060
SIAYA OR
hr@sibowasco.co.ke 
Shortlisting will be done on rolling basis. All applications should be received not later than 21st April 2021 only shortlisted applicants will be contacted.

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