Summary
Date Posted: Sunday, January 09, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Introduction Platinum Credit Limited is a credit only Micro-Finance Company licensed in Kenya under the Company’s Act. The company, was founded in 2003 with a vision to provide emergency loans to Civil Servants, TSC members and employees of selected companies. We deliver cash in 24hours, with minimum bureaucracy and swift customer service.

We are currently recruiting Customer Care Agents,Nairobi.

Job Functions Call Centre

Industries Banking / Finance & Investment

Specification
Description of Core Duties
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Answers incoming customer calls regarding product problems, service questions and general client concerns.
Follow up on Customer service to clients through phone calls (minimum 80 calls per day).
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
Update customer information in the customer service database during and after each call.
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Impact the company’s bottom line by problem solving and winning back frustrated clients.
Ensuring customers receive quick service.
Preparing monthly customer service reports.
Ensuring accuracy of information provided to customers at all times.
Information gathering on customer preferences and need for new products.
Handling customer requests in a professional, timely and efficient manner.

Requirements Diploma in customer care/marketing/administration/public relations (Higher
Diploma is an added advantage).
Ability to lead a team.
Minimum 9 months working with us and based at the Call Centre.
Computer proficiency.
Organizational skills to effectively prioritize work schedules.
Good communication skills.

Job Experience: No Requirements

Work Hours: 8

Level of Education: Associate Degree

Job application procedure
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