Summary
Date Posted: Friday, December 03, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
Job Type: Full Time
Qualification: BA/BSc/HNDExperience
Location: Nairobi
Job Field: Customer Care
Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.
Responsibilities
• Attending to all incoming calls to the emergency line promptly.
• Resolving daily customer complaints, providing appropriate solutions and follows up to ensure timely feedback is given
• Identifying and assessing customers’ needs to achieve satisfaction and build sustainable relationships of trust through open and interactive communication
• Escalating issues through the appropriate channels
• Any other duty that may be assigned
• NB/ The job requires manning the emergency line hence working hours will be from 7:00am-7:00pm with a flexible weekly schedule

Requirements
• At least 1 year experience as a Customer Care Agent
• Degree/ Diploma in public relations or a Business related course
• Fluent in English and Swahili
• Excellent customer service skills
• Excellent communication and collaboration skills
• Loyalty and integrity

We offer
• Competitive salary and monthly performance bonus
• Friendly and dynamic work environment
• Great opportunity to participate in building up business
• No bureaucracy
• Support from a professional international team

Work Hours: 8 12 Associate Degree

Job application procedure
Go to Mogo Finance on https://talent.sage.hr/jobs/0470baa6-78da-416f-99ac-992e546d2023?utm_source=  to apply

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