Summary
Date Posted: Tuesday, May 17, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Overview
Responsibilities
Store Creation
• Checking mails for new activation assignments.
• Working on completing the content for the activations assigned (store + menu creation)
• In case of no new activations, content improvement check is done (checking the menus of already implemented stores to align everything to current standards);
• Extra content related tasks that may arise from Finance, Commercial, Sales departments for improvements or corrections.
Partner Onboarding
• Checking if there’s any priority in terms of onboarding
• Checking and calling one by one all the “suitable” partners and training the partners on how to operate their stores.
• Giving support to partners with onboarding issues (device not working, they have issues/questions with web app, credentials not working etc.) reported on all internal channels + Customer.
Partner On-boarding
• Checking and calling one by one & scheduling trainings.
• Physical training of partners.
Partner On-boarding follow up
Checking if there’s any priority in terms of on-boarding (partners already contacted and postponed the on-boarding for a given time) Monitoring all self on-boarding channels + comms channels.
Activation
Enabling stores on Salesforce and admin after training the partners.
Menu Update
• Menu corrections/additions on Admin.
Support
• Deliver bags/stickers/tablets or any other item required by the partner for new stores when going to train them.
Any other content-related tasks

Qualifications
• Diploma or Bachelor’s or equivalent training and/or least 6 months relate experience preferred
• Effective English written and communication skills
• Computer proficiency in MS Office, G-docs and call center equipment/software programs
• Organized and logical, willing to adapt quickly to changing policies and procedures.
• Must be able to work as part of a team in a fast-paced and pressured environment.
• Communicating effectively with both colleagues and clients and following verbal and written instructions


Work Hours: 8

Experience in Months: 6

Level of Education: Associate Degree

Job application procedure
Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time Telephone number to the email address: jobs1@hcsafrica.com  with the Subject line. Candidates MUST indicate their Current and Expected salaries.

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