Summary
Date Posted: Wednesday, July 17, 2019 , Base Salary: Not Disclosed

JOB DETAILS:
Contact Centre Consultant required to take calls and assist all Discovery clients with queries and provide query resolution .

Job Responsibilities:
• Dealing with all queries through to resolution
• Keeping clients up-to-date with their queries
• Ensuring excellent quality service to all members
• Completing administrative and repetitive tasks
• Keeping accurate detailed stats of all queries/correspondence and reporting on it on a weekly basis
• Logging of all queries and routing all enquires to correct departments
• Working on Discovery systems
• Keep up-to-date with policy and product changes
• Assisting with escalated queries from brokers and franchises
• Assisting with written correspondence where necessary

Job Skills: Not Specified

Job Qualifications:
• Matric
• Be proficient in English
• Computer literate
• Proficient on MS Office
• Be willing to work in a call centre environment on a long term basis.
• Minimum of 6 months experience in a customer service environment

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

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Job application procedure
To apply go to; https://career2.successfactors.eu/sfcareer/jobreqcareer?jobId=29409&company=discoveryhP&username  

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