Summary
Date Posted: Thursday, March 24, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
DESCRIPTION
We are pleased to announce the following Position in the Digital IT Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to Tech Lead Integration & Contact Center Planning, the position holder will develop, offer technical leadership and delivery for all the Safaricom Contact Center Solutions.

Key Responsibilities:
• Leading a team of planning engineers in planning and delivery of robust voice and digital contact center platforms while embracing DevOps culture.
• Providing strategic and architectural guidance in development and implementation of complex, multi-tiered, and distributed applications.
• Collaborate and liaise with vendors to ensure that services delivered are as per required standards and comply with company policies.
• Team mentorship and continuous performance management to sustain highly skilled and motivated team members.
• Lead the adoption of AGILE delivery practices, ensure an engaged and motivated team.
• Budget planning, budget rollout execution, vendor management, contract compilation & monitoring.
• Ensure that technical solutions are compliant to all documented Safaricom policies and meet all security standards

QUALIFICATIONS
• Master’s or bachelor’s degree in Computer Science, Information Systems, Business Administration, or other related field
• At least 4 years working experience and technical capabilities in Contact Center Systems Deployment.
• At least two years in a leadership role or technical leadership responsibility in large projects delivery.
• Extensive experience with data structures and databases.
• Solid understanding of web services and cloud platforms.
• Design and Development of Genesys Routing Applications for Voice and Multi-Channel using Composer / IRD, with knowledge of SCXML and VXML will be of added advantage.
• Professional experience and knowledge of the telecommunications industry preferred
Last Date to Apply: Mar 31, 2022

Work Hours: 8

Experience in Months: 48

Level of Education: Postgraduate Degree

Job application procedure
Use the link below to apply.
https://safaricom.taleo.net/careersection/ex/jobdetail.ftl?job=22000160&lang=en

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