Summary
Date Posted: Wednesday, June 08, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Consumer Protection Officer
REF: CPO/02

Job purpose
The position is responsible for safeguarding the interest of policy holders and beneficiaries, strengthening public trust and consumer confidence in the insurance sector. The position ensures that market conduct of regulated entities is in compliance with insurance legislations.

Job Specifications
Duties and responsibilities will entail:
• Collect and collate information on insurance companies' operations, marketing, underwriting, rating, policyholder service, producer licensing, complaint handling and claims handling processes to ensure that regulated entities maintain high standards of integrity and fair dealing in conduct of their business;
• Collect data on the TCF tool and report to CPO to determine compliance with TCF outcomes.
• Participate in logistics in the department such as organization for meetings, workshops and smooth flow of information.
• Handle the communication logistics for decisions made on complaintsand disputes to insurance policyholders and beneficiaries.
• Register complaints reported by policyholders and beneficiaries
• Attend to walk in customer enquiries and writing reports on the same
• Attend to telephone enquiries and writing reports on the same.
• Attend to email enquiries and writing reports on the same.
• Handle complaints from policyholders and beneficiaries, communicate decisions and regularly review companies’ complaints and generate reports on the trends for review by management.
• Generate reports on capacity building undertaken on regulated entities for review by management.
• Identify and recommend legislative changes aimed at protecting the consumers.

Persons Specifications
• Bachelor’s degree in Commerce, Statistics, Insurance, Actuarial, Education, Communication, Finance, Risk Management, Economics,
• Laws, ICT, Business Administration or its equivalent.
• Certificate in Computer Application
• Meets the provisions of chapter six of the constitution

Competencies and skills
• Strong communication and presentation skills
• Good analytical skills
• Problem solving
• Professionalism

Job Experience: No Requirements

Work Hours: 8

Job application procedure
• Suitably qualified and experienced individuals should submit applications enclosing a detailed curriculum vitae (CV), copies of relevant academic and professional certificates/testimonials and a copy of National Identity Card.
• The CV must at the minimum provide details of the applicant’s email address, day-time mobile telephone numbers, details of current employer, current remuneration and names and contacts of three (3) referees familiar with the applicant’s professional background and experience.
• Applications, addressed to the undersigned, may be delivered at the Insurance Regulatory Authority (Registry Section) at Zep-Re Place, 2nd Floor, Longonot Road, Upper Hill. Please note that these should be sealed, marked “Confidential” and indicate the job reference (e.g “REF:SO/01” for Supervision Officer). Alternatively, they may be sent by post or email to:
Commissioner of Insurance & Chief Executive Officer
Insurance Regulatory Authority
Zep-Re Place
P.O Box 43505-00100
Nairobi
EMAIL : careers@ira.go.ke 
Applications must be received by close of business on 21st June 2022.
Compliance Requirement:
In accordance with The Employment (Amendment) Act, 2022, the Authority will require candidates it wishes to enter into a written contract of service with to comply with Chapter Six of the Constitution by submitting mandatory compliance and clearance certificates from the relevant entities

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