Summary
Date Posted: Friday, June 10, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Concierge Intern
A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. Your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.

What is in it for you:
• Learning programs through our Academies and the opportunity to earn qualifications while on internship
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
• Responsible for the delivery of Guests to their room, luggage, messages and any other items for delivery within the Hotel
• Consistently offer professional, friendly and engaging service
• Ensure the timely and efficient transfer of luggage to and from the guest’s room
• Ensure the guest is familiar with their room upon arrival ie. temperature control, amenities, hotel services
• Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the supervisor
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards, including all safety policies
• Other duties as assigned
Your experience and skills include:
• Previous customer service experience required
• Service focused personality is essential
• Previous experience as a Bellperson/Porter an asset
• Valid driver’s license
• Excellent communication skills and a professional presentation
• Ability to work cohesively with fellow colleagues as part of a team
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Physically fit and able to lift 15+kg and carry guest luggage
• Possibility of making a study agreement of at least 6 months

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

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