Summary
Date Posted: Monday, March 23, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
SIBO Water and Sanitation Company Limited (SIBOWASCO) was established as a Private limited liability Company limited by guarantee on 14th June 2006 under the Companies Act (Cap. 486) of the Laws of Kenya. On 27th June 2006 the Company was contracted through a Service Provision Agreement (SPA) by Lake Victoria South Water Services Board (LVSWSB) to provide water and sanitation services to the residents of Siaya and Bondo and the surrounding towns.
SIBOWASCO/002/03/2020
Job description
The successful candidate will report to the Managing Director and be responsible for commercial viability and business development of the Company putting in place strategies for continuous improvement of customer service delivery and monitoring and reporting on billing efficiency, revenue collection and customer care in line with the strategic plan. .

Responsibilities
The successful candidate will be responsible for:-
• Develop long-term business strategies and operating plans for the department
• Ensure provision of timely and high quality client services that meet or exceed their expectations.
• Develop and implement systems for positive customer relations management;
• Manage and supervise commercial aspects of the company’s business operations, particularly as they relate to the revenue generations.
• To promote new ideas and business solutions that result in extended service to the existing and new clients.
• Ensure the provision of comprehensive commercial information systems, including up-to-date customer database, to achieve the overall company revenue objectives.
• Carry out customer surveys and propose improvements arising from feedbacks received.
• Develop departmental policies, procedures and action plans and budgets in line with overall company mission and objectives
• Optimizing billings and revenue collection while reducing commercial losses to ensure financial sustainability.
• Managing departmental staff performance, development, training and motivation for effective performance
• Supporting line managers in developing their budgets and continuously sensitizing and training them to attain and maintain a commercial attitude to company operations while delivering services with customer satisfaction.

Job Skills: Not Specified

Qualifications
The applicant should be in possession of the following qualifications: -
• Bachelor’s Degree Business Administration (Accounting option) or Finance from a reputable University,
• Be in possession of a professional qualification and a member of a professional body in good standing (CPA-K, ACCA or any other recognized body);
• Master’s Degree in Finance or Business Administration will be an added advantage.
• At least five (5) years’ experience in the profession, 3 of which should be in Operations in a busy Commercial environment preferably Water Service Provider will be an added advantage.
• Experience of implementing ERP systems and conversant with Water Billing Systems; Sage Pastel Evolution will be an added advantage.
• Proven customer management and people management experience.
• Meet the requirements of Chapter Six of the Constitution on Leadership and Integrity.
• Excellent analytical, problem solving and decision making skills
• Excellent communication and presentation skills
• Ability to lead multi skilled Team
• Knowledge of accounting/finance system

Job Education Requirements: Not Specified

Job Education Experience: Not Specified

Work Hours: 8

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Job application procedure
THE APPLICANTS MUST ATTACH UPTO-DATE COPIES OF CLEARANCE CERTIFICATES FROM EACC, DCI, CRB, KRA AND HELB
This Position is on a three (3) years renewable contract based on satisfactory performance. Interested candidates may apply for any of the above positions by providing a cover letter that demonstrates why they are the best candidate for the position applied for, a detailed up-to-date CV and photocopies of relevant testimonials, current and expected remuneration package, the names and addresses of three professional referees, an e-mail address and telephone number to the following address by 27th March 2020 at 4 p.m., indicating Ref No. and post on Headline to: -
The Managing Director
SIBO WATER AND SANITATION COMPANY LIMITED
P.O. BOX 214-40600,
SIAYA.
Or
Email to hr@sibowasco.co.ke 

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