Summary
Date Posted: Thursday, June 16, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
The purpose / objectives of the job
• The Objective of Debt Collection Officer is to monitor loan, overdrafts and credit cards portfolio allocated to him/her to ensure its quality is in line with the bank’s projections and that any variations are promptly addressed. He/ she is to properly plan and execute accurate collection of customer’s accounts in arrears including calling up customers to ensure minimal slippage of loans to the next classification, He/She is responsible for timely and maximum recovery of loans in arrears in as little time as possible and with minimal cost.
• The Debt Collection officer will have to be polite and sensitive towards customers while at the same time remaining committed to their purpose with persistence.
• Excellent communication skills and a sense of urgency are extremely important for success in this task.

Key tasks and responsibilities/duties
• Adhering to set policies and procedures, demonstrate good customer service skills while initiating outbound calls and receiving inbound calls from customers for collections and consultation purposes.
• Negotiate on phone, email follow ups and branch visits for account resolution and payments, and accurately input and documents actions within the collection systems while maintaining performance and productivity standards
• Walk with the customers through keeping track of accounts allocated to you to identify the outstanding arrears and calling customers to inform them for payments.
• Analyse accounts in arrears and negotiate payment plan with customers as promptly as possible.
• Notarize discussion and agreement with the customer and maintain follow up date.
• Maintain up-to-date customer contact information in the collections systems.
• May be required to support other queues to facilitate teamwork in the department.
• Escalate and assists other team members with calls as needed.
• Serves as a resource/subject matter expert and may provide training to fellow team members
• May be required to initiate external contact with customers and may perform advanced loss prevention activities (field customer visits and account settlement) or administrative work.
• Regularly Share Loan Arrears reports with Branch officers and management for Collections coordination purposes
• Encourage the culture of saving by encouraging customers to make regular deposits for savings and not only making deposit to pay the loan.
• Other duties as assigned

Required skills
• Excellent communications skills, both orally and in writing.
• Strong interpersonal skills to be able to relate and follow up loan arrears.
• Business awareness to be able to align collection to current business trends.
• Must be organized, efficient, and able to work independently
• Ability to effectively manage one’s time to complete work according to established deadlines. The ability to prioritize tasks to make the best use of time.
• Principled and self-confident.
• Positive attitude.
• Ability to work with minimal supervision even when under pressure.

Qualifications;
• University degree or equivalent
• A mean grade of C+ and above in KCSE exams with C+ and above in Mathematics, English/Kiswahili and Proficient at working in/for any geographical region
• Computer Literacy


Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure

Follow the link to apply https://equitybank.taleo.net/careersection/int_new/jobdetail.ftl?job=2200009G&tz=GMT%2B03%3A00&tzname=Africa%2FNairobi&utm_ 


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